Payment
- PayMe, Octopus and PayPal (Visa, Master) are accepted for payment.
- The value of all products on this site are calculated in Hong Kong dollars.
- To provide a safe and reliable online shopping service, online transactions on this site are processed by the third-party bill payment services, and we will never see your credit card or bank account.
- If you do not enter correct credit card information or leave the transaction screen in the middle of the order, the order will not be processed successfully.
Promotion Codes
- All promo-codes are not valid for products with special offers.
- Only one code can be used per order.
- Promotion codes are valid for a limited period of time only and are not valid after that date.
Pick Up
- A pickup notification will be sent via email, please pick up your order from the Compet Showroom within 7 working days of arrival.
- If the goods are damaged, incorrect, or have missing parts, please report them immediately. There will be no refund or exchange after self pick-up.
- If the pickup deadline is exceeded, the order will be cancelled and no refund will be given.
- Compet HK Showroom will have special arrangment on opening hours for festivals and special occasions, details will be announced via website and Facebook.
- Yellow / Red Rainstorm Warning Signal / Tropical Cyclone Warning Signal No. 3 or below: Open as normal.
- Black Rainstorm Warning Signal / Tropical Cyclone Warning Signal No. 8: If the signal is issued within working hour, the store will be closed within two hours; If the signal is issued before opening hours, the store will be closed all day.
- Tropical Cyclone Warning Signal No. 9 / No. 10: Close on that day.
- If Compet HK Showroom is closed on the last day of the pickup period, the order pickup period will be automatically extended by one day.
Pending Orders
- The order is valid for 10 working days from the day the customer places the order.
- If the order is not available after the order date, it will be treated as out of stock and cancelled.
- Delivery will be arranged within 5 working days after the order is confirmed.
Delivered Orders
- If the goods are damaged, incorrect, or have missing parts, please record the condition of the goods with photos. Customer must contact us within 5 working days to report the problem and we will confirm the problem before arranging an exchange.
- Goods returned due to incorrect delivery must be in their original packaging and in the same condition as when received, otherwise no exchange will be arrived.
- Please keep the invoice as proof of purchase.
In case of disputes, we reserve the rights of final decision.
The term and conditions have been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.
