General Question
1. What are the benefits of using a pet stroller?
Pet carriers allow you to take your pet out safely and comfortably, so you don't have to worry about the dangers from busy and crowded environments. You can also take your pet to new places to experience, such as riding on public transportation and accessing to local public places.
2. How do I choose a stroller which is suitable for my pet?
Choosing a stroller that is suitable for your pet can be quite a challenge, the need, size, weight, security, and species of your pet should be considered. With Compet HK, the sorting function can help you compare different models based on your requirement.
3. If my pet grows up and the old stroller is not suitable, what can I do?
Using an unsuitable stroller is always dangerous to you and your pet. With Compet HK, we provide a trade-in program which allows you to trade in your old stroller and buy a new one. To find out more, please contact us.
4. What payment methods do you accept?
PayMe, Octopus and PayPal (Visa, Master) are accepted the forms of payment on our site.
5. Do you offer a discount for bulk orders or other business collaboration?
We welcome business inquiries, please provide your information and our salesperson will get back to you.
6. I have more questions, where can I find more information?
You may contact us with WhatsApp or send us email.
Shipping
1. What shipping methods do we offer?
We offer SF Express, or Self-pick up at Compet HK Showroom.
2. Where do you ship?
We currently ship to Hong Kong only.
3. How much is the shipping fee in our shop?
There is free shipping on purchases over HK$500 after discount applied. For purchases under HK$500, there will be a delivery charge of $60.
4. How long does it take for my order to be shipped?
Order will be shipped out with SF-Express or sent to Compet HK Showroom within 5 working days.
5. Can I have an invoice after purchase?
Yes, each order is arranged with a unique code on the invoice, please keep it as a proof of purchase.
Updating My Order
1. Can I edit my order?
You can edit your order for once after payment. If your latest total is less than the original one, there will be no refund. If it is more than that, you must pay for the price difference.
2. Can I cancel my order?
No cancellation is allowed after payment.
3. Can I change the recipient’s detail?
You can change the recipient’s detail for once after payment. After the order has been sent out, please contact SF-Express and afford costs incurred by the changes.
Order Issues
1. I have received the tracking number, but why I cannot trace it?
There is short delay in the tracking system, please wait for some hours. If you still cannot trace it after 1 working day, you can look for our help.
2. What can I do if the goods are damaged, incorrect, or have missing parts?
Please record the condition of the goods with photos and contact us within 5 working days to report the problem. We will confirm the problem before arranging an exchange.
